FAQ's

Important Legal Bit

 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Craft Centre Bourne’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘The Craft Centre Bourne’ or ‘us’ or ‘we’ refers to The Craft Centre Bourne. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

This website uses cookies to monitor browsing preferences. If you do not wish to receive cookies please edit your browser settings. All information is anonymous and we do not pass anything on to third parties.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern

Ireland, Scotland and Wales.

 

Terms and Conditions of Sale:

 

Payment

 

All orders placed through the website now use PayPal and Square to process your payment which means we can take all credit and debit cards aswell as PayPal. We are not in direct contact with any of your account information, nor is this stored by us.

 

Incorrect Prices

 

Occasionally we may get a price wrong online. Wherever possible we will always try and honour the price displayed, however this may not always be possible. If we are not able to honour the displayed price we will always contact you and ask what you would like to do.

 

Cancelling an Order

 

Orders for custom made items, such as personalised batts, may not be cancelled once the order has been placed.

 

If you contact us before we dispatch your order we will do our best to cancel your order and refund payment.

 

Return of Faulty or Damaged Goods

 

We quality check all orders before dispatch. There should be no damage or fault with items before they leave our premises. If in the unlikely event that you receive a faulty/damaged item please contact us immediately on receipt of delivery.

 

Return of Goods

 

If you order incorrect products that are not custom made, or change your mind after seeing them, we will refund payment upon their receipt if they are un-used and not damaged.. In this case the customer is liable for the cost and safe return of the goods. 

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Custom made products cannot be cancelled at anytime.

If any item fails to work or appears to not be working or does not meet the description of sale please contact us.
 

For items less than 12 months old it will be normal practice in the event of failure to replace the item or to give a full refund. Over 12 months old we will consider repair or replacement depending on the individual circumstances. In law it is considered that an item has a working life, depending on what it is and how used.

We cannot replace or refund for items that are subject to fault or damage due to everyday wear and tear.

 

Courses Terms and Condition

 

A full non-refundable payment is required at the time of booking a place on a workshop or course. If we are unable to fill the cancelled place we wont be able to refund your money.

 

Colour Variations

 

We make every effort to ensure that the colours of our fibres are represented as accurately as possible online. Unfortunately it’s a fact that colours will show up differently from screen to screen and print to print, as every one’s screens and printers will be calibrated slightly differently.

Carded and spun fibre will always vary in colour and will never be exactly the same in texture or colour.

 

UK Delivery

 

All parcels are shipped with either Royal Mail.

UK addresses: 1st Class Signed For

European Countries: Royal Mail Tracked & Signed For

 

We are happy to say that we are now able to offer delivery to European Countries

Please complete the order through the shopping cart and fill in your address details. The cart will then calculate the cost of your delivery.

 

Delivery Times

 

We work 5 days a week Tuesday - Saturday in order to get orders out to you as quick as we can. Normally this means your goods will leave us within 3 - 5 working days. However, this is not a guarantee and during busy periods it may take longer. If we expect it will take more than 7 days for your order to leave us we will get in touch to let you know whats going on.

 

 

Wholesale prices

We currently do not sell wholesale.

Delivery Prices & Schedule

 

Delivery to the UK, Scotland & Wales

1st Class Signed For

 

Shipping Costs: 

£0 - £20          £4.50

£20 - £50        £5.50

£50 - £150      £6.80

£150 & over    FREE

 

 

All parcels will be sent via Royal  Mail and will require a signature on delivery.

 

Delivery to Europe

Shipping Costs:

International Tracked & Signed

£0 - £20             £8.95

£20 - £50            £9.50

£50 - £100          £12.00

£100 and over   £15.50

All European parcels will be sent via royal mail

International Tracked & Signed

 

Whenever possible, we aim to dispatch your items within 3 - 5 working days of your order being placed.

 

We reserve the right to update these prices, at any time, without notice.

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